FAQs

We’ve answered some of our most frequently asked questions so curious homeowners can get to know a little bit more about us and our services. Check out our FAQs below!

VIBRATION AND DUST Vibration from the construction can cause loose items to fall and break. Please remove any such items to prevent damage. Dust may also fall due to these vibrations. Anyone who is asthmatic or allergic to dust should not be present during installation. Vibrations over vaulted ceilings may lead to nail pops and small cracks in the tape and bed. Johnson Roofing Solutions is not responsible for these potential occurrences.

VENTS Upon completion, please check the interior connections of your heater and hot water heater exhausts. If you are unable to do this, please notify us and we will inspect it for you.

CLEAN UP A thorough cleanup will be performed upon completion. Tall grass impedes the efficiency of our magnets. If your grass is tall, we suggest you have it mowed prior to installation.

ROOF TEAR OFF If we are tearing off to an exposed attic due to open lathes or rafters, please cover or remove any valuables stored in the attic. We do not include decking replacement in our standard reroof contract unless noted. Replacement for warped decking will be an additional charge as it is a preexisting condition: Johnson Roofing Solutions is not responsible for clean up in the attic.

SATELLITE DISHES Our bid includes removal and resetting of any roof mounted satellite dishes but does not include the cost of re-calibration in the event it is needed. Johnson Roofing Solutions is not responsible for the lost or poor reception.

WEATHER Work will be delayed for each day that rain or high winds are in the forecast.

PERSONAL CARE Some landscapes present a challenge, and we will try to protect your landscape to the best of our ability. If you have low hanging branches over your roof, some trimming may be necessary, and you may wish to hire a professional. We will attempt to protect your shrubs, flowers, etc but the layout or location may hinder us from doing so. To ensure safety, please keep children and animals away from the work area at all times.

WIRING AND A/C LINES Electrical, telephone, security systems, computer, cable, tv, air conditioning and gas lines should not be installed directly underneath the roof deck. If you are aware of any such lines, we must be notified immediately. Johnson Roofing Solutions cannot assume responsibility for these items.

SKYLIGHTS In order to properly re-flash a skylight, we may need to remove the frame which could lead to dried paint, texture, sheet rock fragments, etc. to fall directly inside your home. Please remove anything directly underneath all skylights prior to installation. Johnson Roofing Solutions cannot assume responsibility for pre-existing paint/texture conditions in skylight wells.

MATERIALS We will order extra materials when planning your roof replacement. Any leftover material will be picked up within 48 hours of completion and will remain the property of Johnson Roofing Solutions.